TERMS AND CONDITIONS OF PURCHASE – GENERAL –
GENERAL CONDITIONS OF SALE
The products purchased on italianleatheronline.com are sold directly by Italia Pellami Srl, with registered office in Via dell’Acacia 17 • 56022 • Castelfranco di Sotto (PI) • Italy, VAT number: IT01936070505.
The offer and sale of products on the italianleatheronline.com website are governed by these General Conditions of Sale.
The General Conditions of Sale can be periodically updated; those published on italianleatheronline.com accepted at the time of check-out are considered effective and binding.
Please read the terms and conditions of sale carefully before purchasing.
For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, by way of example: the color, the size, the unit price.
The images and colors of the products offered for sale on italianleatheronline.com may not correspond to the actual ones due to the Internet browser and / or monitor used italianleatheronline.com is not responsible for any inaccuracies due to a particular configuration of the computer or its malfunction.
The products offered for sale and the relative price are those indicated by Italia Pellami Srl on italianleatheronline.com.
If, at the time of the order, the products are not available, the corresponding size is not displayed or loaded.
If, due to the simultaneous purchase by several customers, the product ordered is no longer available, an order cancellation email is sent.
Italia Pellami Srl can change the products offered for sale on italianleatheronline.com and the relative price at any time and without notice.
The price of each item is indicated in Euros / m²
The cost of shipping is indicated before payment.
Carrying out the purchase order implies knowledge of these general conditions of sale and their unconditional acceptance.
Orders are completed by following the steps and instructions specified on the site.
The purchase of the products offered for sale on italianleatheronline.com can be made by consumers / customers who have reached the age of majority and who act exclusively on their behalf.
The sale and / or distribution of the products purchased on italianleatheronline.com of Italia Pellami Srl is prohibited.
Italia Pellami Srl reserves the right to evaluate the acceptance of orders received.
Italia Pellami Srl will notify the customer via e-mail of any impossibility of accepting orders received.
At the conclusion of the purchase, the customer receives written confirmation of the product ordered, the amount to be paid, with details of the product price and shipping costs.
Terms of payment
italianleatheronline.com. accepts the following payment methods:
Credit cards (including prepaid cards) through the PAY PAL circuit
Information on the shipping methods are indicated at the time of purchase, are charged to the customer and are charged to the credit and debit card at the time of purchase.
All purchases are delivered by the courier chosen by italianleatheronline.com. We do not ship to PO boxes.
The shipment has that is indicated at the time of order confirmation, except for promotions, when provided, indicated on the site that provide free delivery.
The delivery of the products is carried out at the address requested by the customer (no shipments are made to post office boxes).
GENERAL PURCHASE CONDITIONS
The purchase on italianleatheronline.com of Italia Pellami Srl is a simple and safe operation. The customer will have to view the collections, choose the product and order its shipment. The online store offers the sale of finished leather. Thanks to the exclusive service and the unmistakable style of italianleatheronline.com, shopping will be transformed into a unique moment. To browse through the proposals, just select a CATEGORY and discover the selection of products signed by the Brand that it offers its customers. Each product is accompanied by a descriptive sheet which contains information on the model, the price, the composition, the sizes and the colors.
Our commercial policy
Italia Pellami Srl offers for sale, on italianleatheronline.com, the products and carries out its e-commerce activity exclusively towards its end users who are «consumers».
When we speak of «consumer» we refer to any natural person or company, or merchant who acts on italianleatheronline.com with purposes not related to their commercial, entrepreneurial or professional activity, possibly carried out. If you are not a «consumer», you can still conclude your purchase operation, indicating by email the general information of the company.
In consideration of its commercial policy, italianleatheronline.com reserves the right not to process orders from subjects other than the «consumer» or in any case to orders that do not comply with its commercial policy.
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on italianleatheronline.com among users.
The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than italianleatheronline.com who are present on italianleatheronline.com through links, banners or other hypertext links.
italianleatheronline.com reserves the right to cancel and / or cancel any order and for any reason (unavailability, inventory error, defective items). Obviously the cancellation is followed by the relative refund of the entire amount spent; refund that will be made in the same way in which the order was paid.
Guarantees and indication of product prices
On italianleatheronline.com are offered for sale only luxury and top quality branded products.
italianleatheronline.com directly produces 1st quality leather, through its production cycle. The goods offered for sale on the italianleatheronline.com site are obtained exclusively from the owner of the Italia Pellami Srl brand, declaring to be the authorized owner of the sale of the products contained within the site. All trademarks mentioned on the site are registered trademarks of their respective owners who hold the rights and ownership of them.
italianleatheronline.com does not sell second-hand, irregular or lower quality products than the corresponding standards offered on the market.
The essential characteristics of the products are presented on italianleatheronline.com within each product sheet. However, the images and colors of the products offered for sale on italianleatheronline.com may not correspond to the real ones due to the effect of the Internet browser and monitor, as well as the natural grain and therefore chromatic variations of the leather used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form. The increase or decrease in the sale price is our unquestionable choice and can take place a few seconds after the order is closed by you.
italianleatheronline.com, in case of exercise of your right of withdrawal, has the right not to accept the return of products that do not have the relevant tags or warranty seal, products that have been altered in their essential and qualitative characteristics or that are been damaged.
Being a catalog comparable by law to mail order, italianleatheronline.com reserves the right to cancel orders and / or purchase procedures in case of error in the publication of prices or items for sale. In this case the customer will obviously be reimbursed for any expenses incurred.
Shipments to Italy are made within 4 working days – from the date of the order, for quantities up to 20 m2; for quantities greater than 20 m2. shipments are made in 15/20 days. working from the date of the order.When the goods are shipped, italianleatheronline.com will send the shipping confirmation email and the courier’s track for the tracking of the goods. Shipments to Europe and the rest of the world are made within 4 working days – from the date of the order, for quantities up to 20 m2; for quantities greater than 20 m2. shipments are made in 15/20 days. working from the date of the order. italianleatheronline.com makes shipments in Italy and all over the world only through the express courier service. All goods shipped by italianleatheronline.com are carefully packed. Together with the goods shipped italianleatheronline.com will insert the invoice in the package (or where requested by e-mail) indicating in detail the prices of the items purchased.
All orders regularly filled in and paid for will be processed within 4 working days: all shipments start from italianleatheronline.com only on working days, from Monday to Friday, from 9.00 to 18.30. Orders placed on Saturday and Sunday will be handled on the following Monday.
FOLLOW YOUR SHIPMENT ONLINE
italianleatheronline.com offers its customers a shipping service traceable at all times, thanks to the service made available by couriers. The Customer will receive an e-mail confirming the shipment of the goods with the code (tracking number) provided by the courier which will allow him to check the progress of his shipment at any time. Alternatively, you can always check the delivery status in real time in the «My Account» section of the site.
Delivery times are conditioned by the destination areas of the products. ITALY (DDP): shipping is tentatively scheduled within 4 days from the order according to the availability of our products in stock, with delivery in the following three working days. European EU countries (DDP): delivery is tentatively expected within three / five working days of shipment. European non-EU countries (DDU): delivery is tentatively expected within 4 working days of shipment. Rest of the world: delivery is indicatively expected up to 7-10 days from shipment with Express Service.
CONDIZIONI DI CONSEGNA
Consegnata la merce, spetta al Cliente ispezionare con attenzione il pacco prima di firmare il documento di avvenuta consegna. Qualora la confezione risulti manomessa o non integra, il Cliente può firmare il documento di avvenuta consegna con riserva oppure rifiutare la consegna. Eventuali anomalie vanno tempestivamente segnalate all’Ufficio del corriere di zona e a italianleatheronline.com, inviando una e-mail al nostro customer service. Qualora il Cliente rifiuti la consegna della merce, ogni spesa di spedizione necessaria per la restituzione del pacco a italianleatheronline.com sarà dedotta dal rimborso dovuto al Cliente. Se per qualsiasi motivo la spedizione non fosse consegnata all’indirizzo fornito dal Cliente al momento della registrazione, il pacco sarà rispedito a italianleatheronline.com a spese dello stesso Cliente. In questo caso sarà cura di italianleatheronline.com dedurre tale importo dall’eventuale rimborso dovuto al Cliente.
TERMS OF PAYMENT
italianleatheronline.com offers its customers different types of payment:
Paypal (credit cards)
Other forms of payment are not accepted.
The financial information of the Customer who buys on the italianleatheronline.com website (credit card number, expiration date of the credit card and other personal data) will be processed exclusively by the banking institution, and never in the possession of or aware of italianleatheronline.com.
PAYMENT WITH PAYPAL
The Customer can pay for his purchase through his verified Paypal account, according to the methods provided by PayPal and to the knowledge of each account holder.
N.B: In case of exchange or return, the cost of shipping will not be refunded but only the value of the purchased goods.
SHIPPING PRODUCTS AND COSTS
Shipping Italy – minimum shipping is € 4.90
Shipping to Europe – minimum shipping is € 13.80
Shipping to non-EU countries – minimum shipping is € .25.80
italianleatheronline.com makes shipments in Italy and all over the world only through the express courier service. All goods sent by italianleatheronline.com are carefully packed. Together with the goods sent, italianleatheronline.com will insert in the DDT package or invoice indicating in detail the prices and discounts applied, even in the case of sales.
All orders regularly filled in and paid for will be processed within 4 working days (up to 20 m2): all shipments start from italianleatheronline.com, (Italy), only on working days, from Monday to Friday, from 9.00 to 16.00. Orders placed on Saturday and Sunday will be handled by the following Monday.
FOLLOW YOUR SHIPMENT ONLINE
italianleatheronline.com offers its customers a shipping service traceable at all times, thanks to the service made available by couriers. The Customer will receive an e-mail confirming the shipment of the goods with the code (tracking number) provided by the courier which will allow him to check the progress of his shipment at any time.
SHIPMENTS IN THE WORLD
For all European countries prices are exclusive of VAT.
For all countries outside Europe prices are exclusive of VAT.
Delivery times are conditioned by the destination areas of the products. ITALY (DDP): delivery is tentatively expected within 72 hours of shipment. European EU countries (DDP): delivery is tentatively expected within 5 working days of shipment. European non-EU countries (DDU): delivery is tentatively expected within 7 working days of shipment. Rest of the world: delivery is tentatively scheduled up to 10/12 days from shipment with Express Service.
Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the packaging is tampered with or not intact, the Customer can sign the delivery document with reserve or refuse the delivery. Any anomalies must be promptly reported to the local courier office and to italianleatheronline.com, by sending an e-mail to our customer service. If the customer refuses delivery of the goods, any shipping costs necessary for returning the package to italianleatheronline.com will be deducted from the refund due to the customer. If for any reason the shipment was not delivered to the address provided by the customer at the time of registration, the package will be sent back to italianleatheronline.com at the expense of the same customer. In this case, italianleatheronline.com will take care of deducting this amount from any refund due to the Customer.
RETURNS AND REFUNDS
italianleatheronline.com intends to guarantee the complete satisfaction of its customers by offering them the possibility to return one or more items and to receive a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the customer within 14 days of delivery and only on condition that the returned products are intact and never used.
To send one or more returns to italianleatheronline.com, the Customer is required to comply with specific conditions:
A) – All items for sale on the italianleatheronline.com site are delivered to the customer with an authenticity tag attached to the product through a disposable security seal with the logo of Italia Pellami Srl. The product should be worn without removing the tag and without tamper with the warranty seal. The return will be accepted only with the perfectly intact security seal, which can be a plastic seal with relative wire. Under no circumstances will returns accepted with the security seal cut, broken, detached, removed or tampered with.
B) – The products to be returned must not have been used or treated in any way.
C) – Products must necessarily be returned in the same conditions in which they were shipped to the Customer and must be properly packaged and packaged.
D) – All other product labels must necessarily be intact and in no case removed from the article.
E) – The goods to be returned must be delivered physically and only to the Express Courier no later than 14 days from the date of delivery.
F) – The customer who wishes to make a change of model, color or article must submit the return procedure and place a new order on the italianleatheronline.com website.
G) – In the event of non-compliance with one of the above conditions, italianleatheronline.com reserves the right not to accept the returned goods and to return them to the Customer at the latter’s expense.
THE RETURN PROCEDURE
A) – To request the return authorization, the Customer must send a request to the address: firstname.lastname@example.org within 14 days of receiving the goods. The e-mail must specify the codes of the items to be returned. Once the return request has been received, the mrskill.it customer service will send the customer a written confirmation with the specifications to follow.
B – The shipping price will be charged to the customer.
Send the package to ITALIA PELLAMI SRL – Via dell’Acacia 17 • 56022 • Castelfranco di Sotto (PI) • Italy. Shipping is at the customer’s risk: italianleatheronline.com is not responsible for any loss or damage due to inappropriate packaging or delay in delivery. The items must be returned in the same packaging in which they were received or in the same manner and type of the same. Inside the package, the customer will find a label to be placed as a seal to close the outer packaging, to guarantee the customer and italianleatheronline.com against any tampering with the return.
All returned goods will be inspected by the italianleatheronline.com staff who will verify compliance with the conditions and parameters listed in the return procedure. italianleatheronline.com reserves the right to evaluate additional charges that may be necessary to guarantee the return of the returned items for sale. These amounts will be established at the end of the evaluation of the condition of the returns and communicated to the Customer.
If the return procedure has been carried out correctly, in compliance with all the conditions, the Customer will receive an email confirming that the return has been accepted. The refund due will be made by credit card (if the order was paid by credit card) Paypal credit (if the order was paid by Paypal) or bank transfer.